At Royal Custom Patches, customer satisfaction is our top priority.We take pride in creating high-quality custom patches, including embroidered, chenille, PVC, 3D, rhinestone, leather, and printed patches, with precision and care. As each order is uniquely crafted, our cancellation and refund policy is structured to ensure fairness while maintaining efficient production. Please read the following terms carefully before placing an order.

1. Order Cancellation Policy

We understand that you may need to cancel an order under certain circumstances. However, due to the custom nature of our products, cancellations are subject to the following conditions:

Cancellation Window:

• Within 12 Hours of Placing an Order: You can cancel your order without any charges if production has not started.
• After 12 Hours & Before Production Starts: If you request a cancellation after 12 hours but before production begins, a partial cancellation fee may apply to cover processing costs.
• Once Production Begins: Orders cannot be canceled once production has started, as materials and resources have already been allocated.

How to Request a Cancellation:

• 📧 Email: info@royalcustompatches.com
• 📞 Phone: +92 316 0714142
• Please provide your order number and reason for cancellation when reaching out to our support team.

2. Refund Policy

Since every patch is made according to customer specifications, refunds are only applicable under specific conditions.

Eligible Refund Cases:

✅ Manufacturing Defects: If the patch has incorrect colors, dimensions, or stitching due to a production error.
✅ Wrong Order Delivered: If the patches you receive do not match the approved design, artwork, or specifications.
✅ Damaged in Transit: If your order arrives damaged, please contact us within 48 hours of receiving the package with photo evidence.

Non-Refundable Cases:

❌ Custom Orders: Since all patches are custom-made, refunds are not available unless there is a defect caused by us.
❌ Minor Variations: Slight color or texture differences due to screen variations or fabric material differences are not considered defects.
❌ Change of Mind: As patches are customized, we cannot offer refunds if you simply change your mind or decide you no longer need the product.

3. Exchange & Replacement Policy

If your order qualifies for an exchange or replacement due to a manufacturing defect or wrong order delivered, we will process it as follows:

• Contact us within 7 days of receiving your order.
• Provide clear photos showing the defect or incorrect order.
• Once reviewed and approved, we will remake and ship your patches at no additional cost.

Important: Exchanges are only applicable if the defect is due to our mistake. Customers are responsible for providing clear and accurate artwork, size, and design specifications at the time of ordering.

4. Processing Time for Refunds & Exchanges

• Refunds (if applicable) are processed within 5-7 business days after approval.
• Exchanges or replacements typically take 10-15 business days for remanufacturing and shipping.

5. Need Help? Contact Us

We are here to assist you! If you have any concerns regarding cancellations, refunds, or exchanges, reach out to our support team:

📧 Email: info@royalcustompatches.com
📞 Phone: +92 316 0714142
📍 Address: Toorabad, near Imran Idrees Hospital, Daska Road, Sialkot, Pakistan

At Royal Custom Patches, we are dedicated to delivering top-quality custom patches while ensuring a smooth and transparent experience for our customers. Thank you for trusting us with your custom embroidery needs!