At Royal Custom Patches, we are committed to delivering high-quality products and ensuring your complete satisfaction. However, if you’re not entirely happy with your purchase, we’re here to help! Our Return and Exchange Policy is designed to make the process simple and hassle-free.

Our Policy in a Nutshell

Key Points:

• Returns and exchanges are accepted within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• To start a return or exchange, please contact our customer support team.

Eligibility for Returns and Exchanges

 What’s Eligible:

1. Unused Condition: The product must be unused and in its original packaging.
2. Proof of Purchase: You must provide the original invoice or order number.
3. Timeframe: The return or exchange request must be made within 14 days of delivery.

How to Initiate a Return or Exchange

Simple Steps:

1. Contact Us:
   Reach out to our customer support team via email at info@royalcustompatches.com or call us at +92 316 0714142. Provide your order number and details about the product you’d like to return or exchange.
2. Pack the Item:
   Securely pack the item(s) in their original packaging, including all tags and labels.
3. Ship the Item:
   Send the item(s) to our address:
   Toorabad near Imran Idrees Hospital, Daska Road, Sialkot, Pakistan.
   Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
4. Receive Your Refund or Exchange:
   Once we receive and inspect the item(s), we’ll process your refund or send out the replacement.

Refund Process

 How Refunds Work:

• Refunds will be issued to the original payment method used during purchase.
• Please allow 5-7 business days for the refund to reflect in your account after processing.
• If you opted for an exchange, your replacement item will be shipped as soon as possible.

Non-Returnable Items

🚫 What Can’t Be Returned:

• Custom-made or personalized patches (unless defective).
• Items that have been used, damaged, or altered after delivery.

Damaged or Defective Items

🛠️ What to Do:
If you receive a damaged or defective item, please contact us immediately. We’ll arrange for a replacement or refund at no additional cost to you.

Why Choose Us?

• Customer-Centric Approach: Your satisfaction is our top priority.
• Quick Resolution: We aim to resolve return and exchange requests within 3-5 business days.
• Transparent Process: No hidden fees or complicated procedures.

Have Questions?

If you have any questions about our return and exchange policy, feel free to reach out to us:

📧 Email: info@royalcustompatches.com
📞 Phone: +92 316 0714142
📍 Address: Toorabad, near Imran Idrees Hospital, Daska Road, Sialkot, Pakistan

We are always happy to assist you and ensure your experience with Royal Custom Patches is smooth and professional!